Kitchen Cabinetry Sourcing for France

Frequently Asked Questions

Does the kitchen quotation include installation?+

Local partner installation is arranged by Zorinia on a separate approved quotation. Building works and any regulated work require explicit agreement. Confirm the installation scope with Zorinia and record separately agreed building works and responsibilities in the quotation.

How do I request a quotation?+

Send your plan, product needs, style references, budget range and delivery postcode. Request separate lines for furniture, freight, applicable taxes and excluded local services.

What material information should I request?+

Request the main materials, composition, finishes, dimensions and care instructions. For any certification claim, request documentation for the exact product reference.

Is installation in France included?+

Zorinia arranges installation through local partners, quoted separately after address confirmation and customer approval. The design, sourcing and shipment scope must be agreed in the quotation.

How are samples and quality checks agreed?+

Confirm the drawing, material, colour and sample reference before production. Agree the inspection scope, evidence and acceptance criteria in the order. Products and packaging are checked before shipment within that scope; material reports must match the specified product rather than serve as a blanket certification.

Who measures and installs in France?+

Zorinia arranges on-site measurement and final dimension confirmation through personnel or local partners, and installation through local partners. Service is generally available across France, subject to confirmation of the project address. Measurement and installation are quoted separately and arranged after approval. Measurement fees can be credited against the goods payment; installation is charged separately.

What does delivery include?+

The delivery point and unloading, carrying, lifting and installation scope are confirmed in the project quotation. If you have no nominated installer, Zorinia normally coordinates delivery and installation at your home within the agreed scope. This is not a promise of free installation or unrestricted building, electrical or plumbing work.

Who handles customs and import taxes?+

Zorinia arranges French import customs clearance. Relevant import duties and import VAT are included in the project quotation. The quotation identifies the agreed responsibilities and costs; no universal tax rate or Incoterm is implied.

When are payments due?+

Each stage requires an advance payment. Measurement and design begin after the agreed fees are paid; these fees can be credited against subsequent procurement on the agreed terms. Export furniture goods require a 40% deposit, with the remaining 60% paid before sea shipment. Installation charges are quoted separately.

When does the production timeline start?+

Production lead time starts once drawings, materials and the deposit have been confirmed. Sea freight, customs clearance and installation schedules are confirmed separately for the project. No fixed delivery duration is promised before those arrangements are agreed.

How do after-sales service and warranties work?+

Contact Zorinia with photos and your order information. We verify the issue and coordinate the supplier or local installer; we can also provide details of a local partner showroom for assistance. Commercial warranty duration and scope are stated in the contract and do not limit applicable statutory consumer rights.